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GE Health Care

Field Service Engineer - Life Sciences

Role Summary:

The Field Service Engineer – Life Sciences will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction and maintaining all equipment models specific to Life Sciences in the assigned area.

Essential Responsibilities:

Technical: Maintains all models specific to a modality in the assigned area
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues
Acts to ensure satisfaction to primary customers
LCT (Local Customer Team): Assists in Account Sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS (Planned Maintenance Services) contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications Instructions) and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements:

Bachelor’s degree. Major in Mechanical Engineering, Medical Treatment Engineering, Electrical/Electronics Engineering, Bio-Chemistry, or Genetic Engineering
Fresh graduate ~ 3 years of Field Services experience
Technical analytical skills
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Fluent in English
Able to travel
Valid motor vehicle license

Desired Characteristics:

Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Previous experience in the Healthcare Industry