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ByteDance / Content Quality Analyst, Trust and safety

Responsibilities
Responsible for monitoring international short video content quality to ensure community ecological security.
Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Korean market.
Conduct root cause analysis of moderation data, complete QA reports on a regular basis and improve quality indicators.
Collect cases and summarize categories, unify understandings on inspection standards, handling appeals.
Participate/organize business meetings on case analysis, problem feedback, etc.
Develop training plans for business needs, organize training and complete standard communication.
Work closely with local Operations and Safety teams, participate in the development of quality inspection standards and continuously optimize the process and system platform.
Flexible on work arrangements, cooperate with work delivered by other related departments.
Qualifications
Bachelor’s degree or above
Good language and communication skills in Korean at a native level.
Working proficiency in English.
1+ years of experience in content moderation or similar.
With the abilities of summarizing and analysis, familiar with office software such as Excel, Word, etc.
Commitment, work carefully, learn actively, strong sense of responsibility, creativity and coordination ability.
Can work in shifts.
Native Korean speaker as a plus.
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It is highly recommended to attach your cover letter.