ByteDance / Content Quality Analyst, Trust and safety
Responsibilities
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Responsible for monitoring international short video content quality to ensure community ecological security.
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Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Korean market.
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Conduct root cause analysis of moderation data, complete QA reports on a regular basis and improve quality indicators.
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Collect cases and summarize categories, unify understandings on inspection standards, handling appeals.
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Participate/organize business meetings on case analysis, problem feedback, etc.
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Develop training plans for business needs, organize training and complete standard communication.
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Work closely with local Operations and Safety teams, participate in the development of quality inspection standards and continuously optimize the process and system platform.
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Flexible on work arrangements, cooperate with work delivered by other related departments.
Qualifications
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Bachelor’s degree or above
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Good language and communication skills in Korean at a native level.
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Working proficiency in English.
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1+ years of experience in content moderation or similar.
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With the abilities of summarizing and analysis, familiar with office software such as Excel, Word, etc.
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Commitment, work carefully, learn actively, strong sense of responsibility, creativity and coordination ability.
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Can work in shifts.
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Native Korean speaker as a plus.
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It is highly recommended to attach your cover letter.