This refund policy is effective from [Effective Date: August 11, 2025].
Refunds will be processed based on the following criteria:
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① If the cancellation request is made before the document correction deadline → Full refund available
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② If the cancellation request is made after the document correction deadline → Refund not available
Refund Handling Criteria by Case (AS-IS vs TO-BE)
NO. | Reason | Refund Policy AS-IS (Before August 11, 2025) | Refund Policy TO-BE (From August 11, 2025) |
1 | Cancellation due to applicant’s personal reason (New foreign resident registration service) | Not refundable | Full refund if cancellation is requested before the document correction deadline // Refund not available after the deadline |
2 | Underpayment (amount paid is less than the invoiced amount) | Additional payment required to continue the service | Additional payment required to continue the service |
3 | Overpayment (amount paid exceeds the invoiced amount) | Refund issued after deducting handling fee | Full refund of the overpaid amount |
4 | GKS scholarship (exemption refund) – Extension of stay / Change of visa type | Refund of government fee (stamp tax) based on submission method | Refund of government fee (stamp tax) based on submission method |
5 | Switch from group to individual application (New foreign resident registration service) | Not refundable, but immigration-related fees were paid on behalf | Full refund if cancellation is requested before the document correction deadline // Refund not available after the deadline |
6 | Switch from group to individual application (Extension of stay / Change of visa type) | Not refundable | Full refund if canceled before submission to the Immigration Office // Refund not available after submission |
7 | Duplicate payment | Refund issued after deducting 10% handling fee | Full refund of the duplicated payment |
8 | Duplicate application submitted to both Immigration Office and Hirevisa | Not refundable | - For New Foreign Resident Registration Service: Full refund if canceled before the document correction deadline // Refund not available after the deadline
- For Extension or Change of Visa: Full refund if canceled before submission to the Immigration Office // Refund not available after submission |
9 | Unable to apply for extension due to over 4 months remaining on current stay | Refund issued after deducting 10% handling fee | Full refund of the paid amount |
10 | Incomplete documentation by applicant resulting in Hirevisa being unable to submit to immigration | Not refundable | Service fee not refundable, but government fee will be paid on behalf |
11 | Application submitted during the allowed period, but rejected due to stay expiring within 2 business days | Refund issued after deducting 20% handling fee | Full refund of the paid amount |
12 | Application for extension was submitted but later rejected by immigration, resulting in service discontinuation | Only government fee (stamp tax) refundable; service fee not refundable | - If rejected due to Immigration Office reasons (e.g., departure during review, tax delinquency): Only government fee (stamp tax) refundable; service fee not refundableIf rejected due to our fault: Full refund of the paid amount
- If rejected due to our fault: Full refund of the paid amount |
13 | Hirevisa Plus (Membership) – Terms of service and refund policy | Please contact us separately | Please contact us separately |
Refund Request Method
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In the Hirevisa app: My Page → Payment History → Request Refund
Refund Processing Time
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Refunds are typically processed within 3 to 5 business days after the request is submitted.
Refund by Payment Method
Payment Method | Refund Process |
Credit Card / Easy Pay | Automatically refunded to the original payment method (e.g., credit card) |
Bank Transfer / Wire Transfer | Refunded after submission of a Korean bank account in the applicant’s name |
※ Depending on the issuing bank's policy, it may take up to 7 business days for the refund to be credited.
If there is a delay due to card company processing, please contact your card issuer directly.
Additional Notes
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If the service is interrupted due to customer error (e.g., missing documents, incorrect information), the refund may be partially restricted depending on the progress.
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Depending on the payment method, refund processing fees charged by the payment gateway (PG) may be borne by the customer.
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This refund policy complies with the Act on the Consumer Protection in Electronic Commerce.
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Service policies may be updated with prior notice via the website or by email.
Implementation & Notice
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Effective Date: August 11, 2025
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Notice Date: August 4, 2025
This refund policy applies to services applied for on or after August 11, 2025.
For services applied for before this date, the refund policy at the time of application will apply.